We may collect, hold and use personal information to:

● Respond to enquiries and provide information you request

● Deliver, administer and improve our coaching, programs, workshops, events and retreats

● Assess suitability, manage bookings, payments, attendance, support, safety and follow-up

● Send service communications, reminders, resources and updates

● Send marketing and nurturing emails where you have consented or where otherwise permitted by law

● Personalise our communications and understand which content, services and advertising are relevant

● Operate, secure, analyse and improve our website, forms, systems and advertising

● Manage our business records, professional advisers, legal obligations, disputes and risk

● Prevent fraud, misuse, security incidents or unlawful activity.

If you do not provide information requested in a required field, we may not be able to respond, complete a booking or provide the relevant service.

6 Cookies analytics and advertising

Our website and landing pages may use cookies, pixels and similar technologies supplied by us or third parties, including website, analytics, CRM and advertising providers. These technologies may collect technical and usage information to operate the website, remember preferences, measure traffic and conversions, understand advertising performance, create audiences and show more relevant advertising.

You can control cookies through your browser and, where available, our cookie settings. Blocking some cookies may affect how parts of the website function. You can also adjust advertising preferences through the relevant social media or advertising platform.

7 When we disclose personal information

We may disclose personal information where reasonably necessary to:

technology, website hosting, CRM, email, communications, analytics, advertising, booking, video-conferencing, payment and cloud-storage providers

facilitators, contractors and service providers who help us deliver our services

retreat venues, accommodation, transport, travel, event and operational partners where needed to manage a booking or experience

accountants, insurers, professional advisers and other business support providers

government, regulatory, law-enforcement or other parties where required or authorised by law

a purchaser or successor in connection with a proposed or completed business transaction, subject to appropriate confidentiality and legal requirements.

We do not sell personal information. We require service providers to handle information only for authorised purposes and with appropriate safeguards, where reasonably practicable.

8. Overseas handling of information

Some service providers and partners may store or process personal information outside Australia. Their locations can change and may include the United States, Indonesia and other countries where our technology, communications, payment, advertising, cloud or retreat partners operate.

Where applicable, we take reasonable steps to ensure overseas recipients handle personal information consistently with Australian privacy requirements. However, overseas recipients may be subject to different privacy laws and government access regimes.

9. Security and retention

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, account security, reputable service providers, secure storage and limiting access to people who need the information.

No method of electronic transmission or storage is completely secure. If a data breach occurs, we will assess and respond to it and, where required, notify affected individuals and the Office of the Australian Information Commissioner.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to meet legal, accounting, insurance and operational requirements, or to resolve disputes. When information is no longer required, we take reasonable steps to delete it or de-identify it.

10 Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding.

In some circumstances, the law permits us to refuse access or correction. If that occurs, we will explain the reason where we are legally able to do so.

11 Privacy complaints

If you have a question or complaint about how we handled your personal information, contact us using the details below and provide enough information for us to understand the issue. We will acknowledge and investigate the complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

12 Third party websites and platforms

Our website and communications may link to third-party websites, social media platforms, booking pages and payment services. Those third parties operate under their own privacy policies and practices. We recommend reviewing their policies before providing personal information.

13 Children

Our services are intended for adults. We do not knowingly seek to collect personal information from children through our general website or marketing forms. If you believe a child has provided personal information to us without appropriate permission, please contact us.

14 Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on our website with its effective date.

15 Contact us

For privacy questions, access or correction requests, complaints or marketing preferences, contact Intrinsic Living® through the contact form at intrinsicliving.com.au or using the details below:

Phone: (+61) 7 5526 0278

Post: PO Box 1150, Broadbeach QLD 4218, Australia

Intrinsic Living® Privacy Policy