Intrinsic Living Terms of Service

Effective 15 September 2026

These Terms of Service govern your use of intrinsicliving.com.au and your purchase or participation in services offered under the Intrinsic Living® brand. By using the website, making a booking or purchase, or participating in a service, you agree to these Terms.

1 About these Terms

Intrinsic Living® is operated by Greendata Pty Ltd ABN 45 136 455 877  (Intrinsic Living, we, us or our). You and your refer to the website visitor, purchaser, client or participant.

These Terms apply to our website, Inner Growth Coaching, mentoring, educational advice, meditation and breathwork education, online or self-paced programs, workshops, live events, digital resources, and retreats, including Break the Loop. A proposal, checkout page, booking form, program guide or retreat agreement may contain additional terms. If there is an inconsistency, the more specific terms apply to that service, except that nothing excludes rights that cannot lawfully be excluded.

2 Acceptance and eligibility

You accept these Terms when you access or use our website, tick an acceptance box, make a payment, confirm a booking or participate in a service. If you do not agree, do not use the website or purchase or participate in a service.

Our general services are intended for people aged 18 years or older. You must have legal capacity to enter a contract. If you purchase for another person or an organisation, you confirm that you are authorised to do so and that the participant will be given these Terms and any service-specific conditions.

3 Our services

Our services support personal development, self-awareness and inner growth. The format, inclusions, dates, facilitators, location, access period and outcomes described for a service are those shown on the relevant booking or sales page at the time of purchase, subject to these Terms and any reasonable changes described below.

We may use employees, contractors, guest facilitators, venues, accommodation providers and technology providers to deliver parts of a service. For a retreat, the booking information will identify material inclusions, exclusions and relevant delivery partners.

4 Coaching education and advice disclaimer

Our coaching, mentoring, programs, workshops, retreats, meditation, breathwork and materials are educational and personal-development services. They are not medical, psychological, psychiatric, counselling, legal, financial, tax or other regulated professional advice, diagnosis or treatment. References to stress, the nervous system, beliefs, emotions, patterns, identity or wellbeing are educational and are not clinical claims.

Information we share is general and may not account for your circumstances. You remain responsible for your decisions, actions, health care, finances, relationships and results. Seek advice from an appropriately qualified professional where relevant. Do not delay or discontinue professional care because of anything in our services.

We are not a crisis or emergency service. If you or another person may be in immediate danger, contact local emergency services. In Australia, call 000. For urgent mental health support, contact an appropriate crisis service or health professional.

5 No guaranteed outcomes

Personal-development outcomes vary and depend on factors outside our control, including participation, circumstances, health, timing and implementation. We do not promise that a service will produce a particular emotional, personal, relationship, health, career, leadership or financial result. Testimonials and examples describe individual experiences and are not guarantees.

6 Enquiries applications and suitability

An enquiry, discovery call or application does not guarantee acceptance or a place. We may ask for information reasonably needed to assess suitability, safety, group fit or service delivery. You must answer relevant application and intake questions honestly and update us if material information changes.

We may decline or postpone participation where reasonably necessary for safety, suitability, capacity, legal compliance or the integrity of the service. If we decline after receiving payment and you have not materially breached these Terms, we will provide the remedy required by law and, ordinarily, refund the amount paid for the undelivered service.

7 Bookings and contract formation

A booking is confirmed when we issue written confirmation or accept payment, whichever occurs first. Availability, advertised dates and prices may change before confirmation. You are responsible for checking the confirmation and promptly telling us about errors.

For services with staged payments, your booking remains subject to payment of each instalment by its due date. Access, sessions or a retreat place may be paused if an amount remains overdue after reasonable notice, subject to applicable law.

8 Fees payments and taxes

Prices and payment schedules are shown on the relevant offer, invoice or checkout page. Unless stated otherwise, amounts are in Australian dollars and include GST where applicable. You authorise our payment provider to process the agreed amount or instalments using your selected method.

You must keep payment details current and pay any bank, foreign exchange or card charges imposed by your provider. If a payment fails, we may retry it or ask you to use another method. We will not charge an undisclosed fee.

9 Cancellations transfers and refunds

The cancellation, rescheduling, transfer, credit and refund conditions displayed for a particular coaching package, program, event or retreat form part of your agreement. Review them before paying. If no service-specific policy is supplied, contact us as soon as possible and we will assess the request reasonably, considering notice given, costs already committed, whether the place can be filled and applicable law.

A failure to attend, late arrival, early departure or non-use does not automatically create a right to a refund. However, these Terms do not limit any refund, cancellation, repeat performance, compensation or other remedy available under the Australian Consumer Law or another law.

Any approved refund will ordinarily be returned to the original payment method. We may offer a transfer or credit where appropriate, but you do not have to accept a credit where the law entitles you to a refund.

10 Coaching appointments

Attend appointments at the agreed time and provide any cancellation or rescheduling notice required by your booking terms. A late start caused by you may shorten the session. If we need to reschedule, we will offer a reasonable alternative. Confidentiality and recording provisions in these Terms apply to coaching sessions.

11 Retreat bookings and travel responsibilities

Retreat inclusions, exclusions, payment dates, participant cancellation terms and venue details are stated on the retreat booking page or agreement. Unless expressly included, you are responsible for flights, passports, visas, transfers, travel documents, vaccinations, personal expenses and insurance.

International travel carries risks and requirements that can change. You are responsible for checking official travel advice, entry and health requirements, arranging suitable travel insurance from the time of booking, and ensuring your documents remain valid. Insurance should be considered for cancellation, medical treatment, evacuation, personal property and travel disruption.

Accommodation, transport and venue services may be supplied by third parties, including a retreat venue or host. Their reasonable rules and terms may apply. We remain responsible for our own obligations and for any obligations that law does not allow us to transfer or exclude.

12 Health safety and voluntary participation

Some activities may involve meditation, breath awareness or breathwork, movement, group discussion, emotional reflection, extended sitting, travel, heat, stairs, water or other physical and emotional demands described in the service information. Participation is voluntary. You may pause or decline an activity, but this may affect your experience and does not by itself create a refund right.

Before participating, consider whether the service is appropriate for you and consult a qualified health professional if you have concerns. Tell us promptly about relevant allergies, accessibility needs, medications, pregnancy, injuries, medical conditions, mental health concerns or other circumstances that could affect safe participation. This may include cardiovascular, respiratory, neurological or psychiatric conditions. Disclosure does not require you to provide more information than is reasonably necessary for safety and delivery.

Follow reasonable safety instructions and tell a facilitator if you feel unwell or distressed. We may adapt or stop an activity, seek assistance, or require you to pause participation where reasonably necessary for safety. In an emergency, you authorise us to contact emergency services and your nominated contact. You are responsible for costs of medical care, evacuation or additional travel except to the extent caused by our breach or negligence and recoverable by law.

13 Participant conduct

Treat facilitators, staff, venue personnel and other participants with respect. You must not harass, threaten, discriminate against, endanger, unlawfully record, deliberately disrupt, damage property, attend while impaired in a way that creates risk, or use a service for unlawful purposes.

We may give a reasonable direction, warning or opportunity to correct behaviour. For serious misconduct, safety risks or a material breach, we may suspend or remove a participant. Any refund decision will consider the circumstances, costs incurred, fairness and applicable law.

14 Group privacy and confidentiality

We ask participants to respect the privacy of others and not disclose another participant's identity, story, personal information or contributions outside the group without permission. This obligation continues after the service ends.

We take reasonable steps to support confidentiality but cannot guarantee the conduct of other participants. Do not share information you are not comfortable disclosing in a group. We may disclose information where you consent, where needed to deliver the service, where required or authorised by law, or where reasonably necessary to address a serious and imminent threat to safety.

15 Online services and accounts

For online services, you need compatible equipment, software and internet access. Keep login details secure and do not share an account or paid access unless we authorise it. Tell us promptly if you suspect unauthorised use.

Access periods are those stated at purchase. We may perform maintenance, replace a platform or make reasonable technical changes. We will take reasonable steps to minimise material disruption and provide an appropriate remedy if a purchased service cannot be supplied as promised.

16 Changes rescheduling and cancellation by us

We may make reasonable changes to schedules, session order, facilitators, venue, accommodation, platform or content where necessary for safety, availability, quality, operational reasons or circumstances beyond reasonable control. We will not make a change that materially reduces the service without offering an appropriate remedy.

If we cancel a service, we may offer rescheduling, a comparable alternative, a credit or a refund for the undelivered portion. Your legal rights determine the remedy where the Australian Consumer Law applies. Unless required by law, we are not responsible for independently booked travel or other third-party costs, which is one reason we recommend suitable insurance.

17 Events beyond reasonable control

Neither party is responsible for delay or failure caused by events beyond reasonable control, such as natural disaster, severe weather, epidemic, government restriction, border closure, transport disruption, venue closure, utility or platform failure, industrial action or serious facilitator illness. The affected party must take reasonable steps to reduce the impact.

This clause does not remove rights under the Australian Consumer Law. If the service cannot proceed, we will communicate available options and provide any remedy required by law, taking account of the part already delivered and any recoverable third-party costs where legally permitted and fair.

18 Intellectual property and permitted use

The website, program names, methods, frameworks, videos, audio, workbooks, exercises, graphics, trademarks and other materials are owned by or licensed to us and are protected by intellectual property laws. Intrinsic Living® and associated program names and branding remain our property or that of the relevant owner.

When you purchase a service, we grant you a limited, personal, non-exclusive, non-transferable licence to use supplied materials for your own non-commercial participation. You must not copy, reproduce, distribute, sell, sublicense, publish, upload, teach from, adapt, reverse engineer, scrape, use to train an artificial intelligence system, or create a competing product from the materials without prior written permission, except where law permits.

19 Participant content testimonials and media

You retain ownership of material you submit. You give us a limited licence to store, copy and use it only as reasonably necessary to deliver the service, provide support, meet legal obligations or as otherwise agreed with you.

We will not use your name, image, voice, testimonial or personal story in public marketing without your consent. A retreat or event may have separate media-consent choices. You may decline promotional photography or recording, subject to reasonable arrangements explained at the event. Withdrawal of consent applies prospectively where reasonably practicable and does not require recall of material already lawfully published.

20 Recording sessions

You must not audio-record, video-record, photograph, screen-capture or transcribe a private or group session without prior permission. If we propose to record a session, we will notify participants and obtain any consent required. For group learning recordings, we will explain intended access and retention and provide reasonable participation choices where practicable
.

21 Website use

You may use the website for lawful personal purposes. You must not interfere with its security or operation, introduce malicious code, attempt unauthorised access, impersonate another person, scrape content at scale, or use the website to infringe rights or break the law.

We aim to keep website information accurate and current, but general articles and older pages may become outdated. Prices, availability and service details are not final until confirmed. Links to third-party sites are provided for convenience and do not mean we control or endorse all third-party content.

22 Privacy

Our Privacy Policy explains how we collect, use, disclose and protect personal information. It forms part of these Terms and is available on our website. By providing personal information, you acknowledge that it will be handled as described in that policy and any service-specific collection notice.

23 Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where it applies. Services must be provided with due care and skill, be fit for a disclosed purpose where the law requires, and be supplied within a reasonable time where no time is agreed.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. If there is a conflict between these Terms and a non-excludable right, the right prevails.

24 Liability

To the maximum extent permitted by law, we are not liable for loss that was not reasonably foreseeable, was caused by your breach, failure to follow reasonable instructions, inaccurate or withheld information, or an independent third party outside our reasonable control. We do not exclude liability to the extent it is caused by our negligence, wilful misconduct or breach of a non-excludable legal obligation.

Where the law permits a remedy for a service to be limited, our liability may be limited, at our option, to supplying the service again or paying the reasonable cost of having it supplied again. This limitation does not apply where it would be unlawful or unfair, or to liability that cannot be limited.

25 Your responsibility for loss

You are responsible for reasonable loss we suffer because of your unlawful use of the website, infringement of another person's rights or material breach of these Terms. You are not responsible to the extent the loss was caused or contributed to by us, and this clause does not require you to compensate us for matters that would make it unfair or unlawful.

26 Complaints and disputes

If you have a concern, contact us promptly with your name, the relevant service and what outcome you seek. We will consider the issue in good faith and aim to respond within a reasonable time. Nothing prevents either party from seeking urgent relief or using a regulator, consumer agency, tribunal or court.

These Terms are governed by the laws of Queensland, Australia. Subject to any right to bring a claim elsewhere under applicable consumer law, the courts and tribunals of Queensland have non-exclusive jurisdiction.

27 Contact

Intrinsic Living® / GREENDATA PTY LTD ABN 45 136 455 877

Website: intrinsicliving.com.au

Email: [email protected]

Phone: (+61) 7 5526 0278

Post: PO Box 1150, Broadbeach QLD 4218, Australia

28 General terms

Changes: We may update these Terms for future use of the website and future purchases. For an active paid service, the version accepted at purchase continues to apply unless a change is required by law or you agree to it. We will give reasonable notice of a material change that affects an active service.

Severability: If a provision is invalid or unenforceable, it is read down to the minimum extent necessary or removed, and the remaining provisions continue.

No waiver: A delay in enforcing a right is not a waiver of that right.

Assignment: You may not transfer your booking or rights without our written approval. We may transfer our rights and obligations as part of a genuine business restructure or sale if this does not materially reduce your rights.

Entire agreement: These Terms, our Privacy Policy and the service-specific documents form the agreement about the service and replace earlier discussions on the same subject. They do not exclude representations or rights that cannot lawfully be excluded.

Electronic communications: You agree that notices and service communications may be sent electronically to the contact details you provide. Keep those details current.

Intrinsic Living® Terms of Service